HomeTraveling With A DisabilityTravel by Air Toll-Free Hotlines For Air Travelers With Disabilities

2.10. Toll-Free Hotlines For Air Travelers With Disabilities

The hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to requests for printed consumer information, and assist air travelers with time-sensitive disability-related issues that need to be addressed in "real time." Air travelers who experience disability-related air travel service problems may call the hotline at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) to obtain assistance. This hotline is a service of the Department of Transportation (DOT) and not the Transportation Security Administration (TSA).

The Transportation Security Administration (TSA) through its program TSA Cares, announces a new toll-free helpline for travelers with disabilities. Questions to to TSA Cares should relate specifically to inquiries related to the security screening process and permissible content of baggage. Travelers may call TSA toll-free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.

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