a. Hearing Aids can only be issued to eligible patients in accordance with existing Department of Veterans Affairs (VA) regulations, 38 C.F.R., 17.149. Eligibility for a hearing aid will be verified through Remote Order Entry System (ROES) by the Audiology and Speech Pathology Clinic before the veteran is scheduled for a hearing aid evaluation (HAE) exam. The Audiology Clinic will prepare the ROES automated form, VA Form 10-2477a, Hearing Aid Order and Issuance Form, and schedule the veteran for an exam.
b. All requests for hearing aids will be referred directly to a VA medical center's Audiology and Speech Pathology Clinic or to the nearest Independent Hearing Aid Dispensing Program.
c. If the Audiology and Speech Pathology Clinic is unable to verify the veteran's eligibility in ROES, the veteran will be referred to Health Administration Service (HAS) to update the patient's file. If the veteran's file is current and the veteran does not have continuing eligibility, Audiology and Speech Pathology will request, through ROES, an eligibility determination by the Prosthetic and Sensory Aids Service (PSAS).