Over the years the VA has offered a number of different life insurance plans. Some of these plans are still open for enrollment while others are closed to new enrollees.
As a general rule if you have questions regarding VA life insurance you should visit the VA's insurance website at www.insurance.va.gov or call VA's Insurance Center toll-free at 1-800-669-8477. Specialists are usually available between the hours of 8:30 a.m. and 6 p.m., Eastern Time, to discuss premium payments, insurance dividends, address changes, policy loans, naming beneficiaries and reporting the death of the insured.
When contacting the VA regarding an insurance matter if the insurance policy number is not known, use whatever information is available, such as the veteran's VA file number, date of birth, Social Security number, military serial number or military service branch and dates of service to:
Department of Veterans Affairs Regional Office and Insurance Center
Philadelphia, PA 19101